Navigate to https://aicpanel.smsit.ai/home


This guide will lead you through connecting Plivo to the SMS-iT platform when you already possess a Plivo number. It ensures that the API and all settings are configured accurately. This will enable you to utilize the Plivo SMS Gateway for various purposes, including bulk messaging, promotional campaigns, OTP (One-Time Password) delivery, and leveraging SMS-iT Smart Tools for customer acquisition and retention strategies.

Saving your Auth ID and Auth Token to SMS-iT

From the SMS-iT Dashboard, navigate to "SMS Gateway & SMPP" by clicking on it. This section allows you to manage your SMS Gateway settings.


From the pull-down menu, locate and select "Plivo."

Locate the Plivo main dashboard by clicking on the "Menu" icon. This is where your  Auth ID and Auth Token are located.

Click "Save." Note: It's crucial to save at this point to automatically populate your Plivo account with SMS-iT settings.

Task completed, we'll add a number next. Click the "Home" icon.

Fill in "Application Name" and check "Default Number App"

Return to your Gateway settings and copy "Voice Webhook URL:" 

Scroll down until "Message URL" is visible" 

Click on "SMSiT" or your Application Name


Paste the Application ID and click on "Save". Note: Saving is necessary to complete the integration up to this point.

Find Plivo from the pull-down SMS Gateway field 

Paste your number. NOTE: You must remove the "+" and "-" and all gaps before saving.

WARNING: You must remove the "+" and "-" and all gaps before saving. The format should be 15557778888 


If you've successfully added your number, a green banner will appear, and you will see it in your list of numbers.

Name the endpoint in the "Username" field.


Create a password in the "Password" field. Note: Ensure you remember your password as you'll need to paste it into the Plivo gateway settings in SMS-iT.

Create an "Alias Name" NOTE: Use only letters and/or numbers.

Under the "Application" field click on "Choose Option"

Click on "SMSiT" or the name you assigned to your application in the previous section.

Adding Username and Password to SMS-iT Gateway Settings


Paste the user password you created earlier.. Note: If you've forgotten your password (didn't save it), simply change the password in Plivo (refer to step 49 to see where the change password is located).

Adding a verified number to test your new Plivo number in SMS-iT


You must have a VOIP number included in the Plivo sandbox list of numbers to test with. You won't be able to send an SMS text with a network cell number until you complete 10DLC registration.

Click on "Add Sandbox Number" The number you signed up to your Plivo account will be listed here, normally that would be your network cell, so you'll need to add a VOIP number to test.

Click on your Plivo number under "Friendly Name"

Change the name to something you'll recognize. 

Testing your new Plivo number in the SMS-iT platform

Choose your Plivo number to send from and enter your VOIP sandbox number you had verified in the previous steps.

You'll see the green banner signaling success. And you'll also receive the text sent to your VOIP number. 

Visit Plivo.com to set up a free trial account ($5 balance)